Freight Brokers: You're Spending 12% of Your Time Fixing Back-Office Issues

A freight broker will spend over 260 hours this year trying to solve back-office, paperwork-related issues. Sound familiar? As 2024 wraps up, we’re diving into FreightCaviar poll results that spotlight your pain points—and how to fix them with a single powerful tool.

Let's get into the results:

Poll Insights: A Snapshot of 2024

1. Proof of Delivery (POD) Pains

Brokers are fed up with POD headaches. Feedback expressed frustrations with time-intensive processes and errors, emphasizing the need for a simple system to automate and simplify this task. 50% of brokers identified their biggest pain point with PODs was missing them entirely. 

2. Resolving Invoice Disputes:

When asked about how brokers typically resolve invoice disputes with carriers, 93% revealed they rely on traditional methods like email (47%) or phone calls (46%). These approaches can be time-consuming and lack comprehensive documentation—an area where digital tools like Epay Manager shine.

3. Phishing and Email Fraud Risks:

Phishing attempts remain a top concern, with 86% of brokers identifying email as the primary channel for these fraudulent activities. If your invoicing process relies primarily on working out of an email inbox, then your back-office workflow becomes increasingly susceptible to the risk of fraud. 

4. Paperwork Issues with Carrier Invoices:

The struggle with incorrect or incomplete paperwork is all too familiar. One in four brokers reported that over 25% of the invoices they receive require issue resolution. It clearly signals that many organizations need better tools to validate and audit invoices seamlessly.

5. Auditing Carrier Paperwork:

Efficiency in carrier invoice processing is another pain point. 42% of brokers say their team spends at least an hour or more a day auditing paperwork. That’s 5+ hours a week gone— five hours a week adds up to 260 hours a year!

What could you accomplish if you got that time back?

Manual tasks like these slow operations, increase the likelihood of errors and eat into profitability. Brokers stand to benefit significantly from automation, freeing up valuable time for higher-impact work.

Bridging the Gap with Epay Manager

As these poll results reveal, brokers are navigating an array of challenges, from paperwork inefficiencies to security concerns. That’s why there’s Epay Manager, a comprehensive back-office automation and carrier payments solution designed to make life easier for brokers.

Why Epay Manager Stands Out:

1. Audit-Proof Invoicing: Remember those invoice disputes that eat up your day?  Epay Manager’s audit-proof invoicing slashes errors and eliminates the email back-and-forth with carriers. The platform’s automated workflows deliver a 98% reduction in billing inaccuracies and ensure 100% accurate document classification, thanks to its advanced AI-powered tools. 
2. Secure and Efficient Communication: Given the prevalence of phishing attempts, Epay Manager’s secure platform offers a safer alternative to email, reducing the risk of fraud while providing a centralized hub for transaction management. On top of that, by streamlining invoice creation and POD procurement, Epay Manager significantly boosts team efficiency, resulting in a 3x to 5x increase in invoices processed per team member. 
3. Time-Saving Features: Automation and streamlined workflows allow brokers to save hours previously spent on manual tasks like paperwork auditing. With more time to focus on core operations, brokers can enhance productivity and profitability. Beyond saving time, these features have a direct impact on cost savings—Epay Manager has proven to deliver a 50% reduction in back-office costs when fully implemented

Why Now? The 90-Day Free Trial

To help brokers experience these benefits risk-free, Epay Manager is offering a 90-day free trial. This opportunity lets users explore the platform's full functionality without any financial commitment.

Here’s why this is the perfect time to onboard:

• Test Epay’s features in real-world scenarios without upfront costs.
• Experience how the platform resolves pain points mentioned in this year’s polls.
• Leverage the system to boost efficiency and security before your competition does.

Don't let back-office inefficiencies be the reason you can't invest in growth. Putting tools like Epay Manager in place now will unlock the ability to scale safely and reliably heading into the next up-market cycle.

You’ve got 90 days to see what Epay Manager can do—no cost, no strings. Sign up now and kick-off 2025 with fewer disputes, faster workflows, and better margins.

For more details, visit Epay Manager and schedule a demo.