E94: How a Japanese Business Concept - Kaizen - Can Help You Win More Freight Business

Carlos Barahona is the latest guest on the FreightCaviar podcast. Carlos is the Director of Business Development at Universal Logistics Services, based in Birmingham, Alabama. We talked with him about his commitment to excellent customer service and the power that word-of-mouth still holds in the broker business. Carlos has a dedication to his clients that he learned from watching his mom, a doctor in Mexico, never take a vacation day. He will do what he has to do to make sure no other broker can take his load. He’s a proponent of Kaizen, a Japanese business philosophy that focuses on continuous improvement. He applies the principles to his everyday workflow. Carlos has a rule for late-night calls: If it’s 2 A.M. and he gets two calls in a row, he’s on the line. Again, it’s his obsession with providing customers with the best service–whenever they need it. If you’re as fascinated by Carlos’ approach to customer service as we are, be sure to check out the full interview over on the FreightCaviar Youtube channel or Spotify. #Freight #FreightBroker #Trucking #FreightTech #Logistics Listen to The Freight Caviar Podcast on: Spotify: https://open.spotify.com/episode/3J155OBVf17mm9OKA6Q6a7 Apple Podcasts: https://podcasts.apple.com/us/podcast/80-carlos-barahona-director-of-business-development/id1609852288?i=1000591895158