In October, FreightCaviar released an article reviewing the Glassdoor.com profiles of five well-known freight brokerages. We outlined the best and worst comments left by former and current employees there.
Today we are extending our list by focusing on the best bosses and the most highly referred places to work. Our rundown concentrates on companies that have at least 50 reviews.
Top 10 Most Recommended Freight Brokerages
First, we look at the rating for whether or not reviewers would recommend their company to a friend. During the review process, users can select whether they’d recommend their company to a friend, and a percentage rating is displayed. Here are the Top 10:
Trinity Logistics Seaford, DE
Sunset Transportation Sunset Hills, MO
MegaCorp Logistics Wilmington, NC
Worldwide Express/GlobalTranz Dallas, TX
Transfix New York, NY
PLS Logistics Cranberry Township, PA
ArcBest Corp. Fort Smith, AK
Spot Freight Indianapolis, IN
Allen Lund Company La Canada, CA
Total Quality Logistics Cincinnati, OH
Top 10 Most Approved Freight Brokerage CEOs
On Glassdoor, employees have the option to rate their company’s CEO. The ratings are then based on the percentage of employees who chose to leave a rating for that category. That number is converted into a percentage rating.
Jim Williams and Lindsey Williams-Graves of Sunset Transportation
Ryan Legg of MegaCorp Logistics
Edward Lund of Allen Lund Company
Donnie Burris of Trinity Logistics
Tom Madine of Worldwide Express/GlobalTranz
Sam Anderson of Bay & Bay Transportation (Eagan, MN)
Reggie Dupré of Dupré Logistics (Lafayette, LA)
Scott Fitzgerald of FitzMark (Indianapolis, IN)
Andrew Elsener of Spot Freight (Indianapolis, IN)
Chris Jamroz of Ascent Global Logistics (Belleville, MI)
Current supply chain disruptions have made doing business closer to home an even more desirable option. Mexico is rapidly becoming a solution for US-based logistics companies struggling to find quality and affordable talent. Here are five reasons why nearshoring to Mexico is a smarter and more cost-effective choice for your company’s needs.
It’s Right on Time & Close By
We all know that time is money, and one of the benefits of moving business to Mexico is that they’ll operate in the same time zone as the US. Say you’re outsourcing to India, then you’ll have to deal with the fact that their schedule is completely flipped. Even with a team working out of Europe, their time zone is 6 to 9 hours ahead of the US. So it’s a massive bonus that the US and Mexico won’t have any significant clashes regarding the time zone.
On top of that, it’s incredibly accessible. The ease of hopping on a flight to Mexico is much faster and cheaper than heading to other offshore locations. If you want more oversight or opportunities for team-building, then nearshoring is the way to go.
We’re Bosom Buddies
Mexico and the US share more than just a border. The histories, peoples, and values are connected. I mean, they’ve got Walmarts, too! But seriously, the commonalities make doing business in Mexico much easier to adjust to compared to countries on other continents. This lowers the chances of making some major cultural blunderthat can put an arrangement at risk.
We Work the Same
The corporate culture between the two countries aligns closely. Adapting to the company culture won’t be hard for a nearshore office. They share values around relationship building, client satisfaction, and productivity. Admittedly, Mexico prefers to strike business deals over a relaxing and lengthy lunch meeting or in the evening with drinks. Whatever and whenever the deal is happening, both can agree it is better served alongside some delicious tacos.
Dip Into a Talented Pool
Mexico offers an educated and talented workforce at better rates than found in the US, especially in today’s highly competitive market. Nearly 24 million Mexicans are learning English and the US has the second-largest number of Spanish speakers. So there’s a good chance that hopping over language barriers will be a breeze.
Partnering with a staffing company like Rapido Solutions Group makes finding and retaining skilled and cost-effective talent easier. They deeply understand the logistics sector’s recruiting, hiring, and training practices and are driven to build even more effective solutions to help you scale up your business. Rapido Solutions will take care of finding the right people, which gives you more time to focus on other aspects of the company.
It’s a Beautiful Place to Be
The country has a diverse population and rich cultures to explore through food, architecture, music, and history. There are vast and varied landscapes to take in. Beaches, forests, and ruins are all there. Infrastructure projects, including a new airport and Maya train, are on the horizon to better connect the country and advance economic growth.
While every company has a different set of measurements on what makes the most sense for them, it’s clear that Mexico is very attractive because of its closeness, cost-effective labor, similarities in culture, and easier communication. Additionally, in partnership with Rapido Solutions Group, nearshoring presents the opportunity to enhance efficiency and ease scalability. So come for the business, and stay for beauty and peace of mind.
Glassdoor.com is a website that allows current and former employees to leave reviews on companies. We thought it’d be interesting to see what people say about freight brokerages.
1) TOTAL QUALITY LOGISTICS (TQL)
Founded in 1997, TQL is one of the country’s largest and most recognized freight brokerage firms, employing over 10,000 people. From nearly 5.2k reviews, the company has a current overall rating of 4.1 stars. 80% would refer the company to a friend, and 89% of reviewers approve of the CEO.
First, we have positive comments.
The company has a laid-back feel.
Uncapped commission means you can get out as much as you put in.
There are many opportunities to grow and learn.
Free beer on Fridays.
Not bad. It’s clear from the comments that the work here is about grinding. Some people love the grind, but it may not be so appealing for others.
So, let’s take a look at the negatives.
There’s a “frat house culture.”
You’ll have no work/life balance.
You work at hunger wages.
Inadequate or useless training with a limited amount of support from higher-ups.
These comments show the other side of the coin when working for TQL. For example, a former employee says, “Work here if you want lasting workplace trauma.” Harsh.
Overall, current and former TQL employees seem to agree that you’ll learn a lot really fast about the logistics industry if you can fit into their specific brand of hustle culture.
2) STEAM LOGISTICS
Steam Logistics is a brokerage based out of Chattanooga. Founded in 2012, the company has around 1000 employees. Out of 35 reviews, the company holds a 3.6 overall rating. 63% of reviewers would recommend the company to a friend.
On the positive side:
Management is supportive and approachable.
They care about the people on their teams.
You’ll learn a lot and grow in your career.
Free booze on Fridays.
Positive reviewers had a lot of things to say about the company culture and work environment, but the negative reviews looked at it differently.
The management team should be gutted.
The company is trying to grow slowly, and retention needs to improve.
Employees get bullied and harassed.
The pay is terrible.
Steam has some pretty contradictory reviews. For example, one former employee does make a bold accusation saying, “CEO Bribes Employees for Positive Reviews.” We’re not sure how much truth there is to that, but just something to think about.
3) NOLAN TRANSPORTATION GROUP
Atlanta-based Nolan Transportation Group was founded in 2005 and has around 1600 employees. They have an overall rating of 3.4 stars. 61% recommend the company to a friend, and 70% approve of the CEO.
A closer look at the good:
The people are great and supportive.
NTG has a fun, casual work environment.
You can work from home.
There’s potential for a lot of growth within the company.
Many positive comments talked about the great benefits of working here: great PTO, clear pathways for promotion, and remote/flexible work. Sounds like a dream, right? Well…
The bad commentary:
The internal structure of the company is all over the place.
There’s a lot of micromanaging.
You won’t actually be able to work from home as much as you think.
Impossible to reach unrealistic goals for promotion.
Helicopter managers were a frequent complaint. “They micromanage the hell out of you. Boss breathing over your shoulder, literally,” a current employee writes.
4) MoLo SOLUTIONS
MoLo Solutions is a brokerage firm headquartered in Chicago with around 600 employees. MoLo has a rating of 3.9 stars from 73 reviews. 63% would recommend them to a friend, and 87% approve of the CEO.
What the positive ratings say:
MoLo has a great culture and work environment.
They care about the well-being of their employees.
Training for new hires is strong, and they grow quickly within the company.
The higher-ups are accessible and easy to approach with problems.
The reviews bring up the fact that the company was under a merger, and it wasn’t an easy shift. However, many negative reviews expressed a feeling that things have changed for the worse.
The opposing views:
The rules are different for different people leading to confusion.
Employees are overworked and burn out fast.
Lack of trust and collaboration between employees–have to watch your back.
No real support from management.
Interestingly, MoLo’s VP of Talent, Meghan Savel, leaves lengthy and frequent feedback on both positive and negative comments. The responses aren’t just stock replies, either. So, they deserve some credit for that.
5) ARRIVE LOGISTICS
Founded in 2014, Arrive Logistics is a more prominent firm that employs around 2000 people. Out of 389 reviews, the company has a 3.5 rating on Glassdoor. 59% recommend Arrive to a friend, and 82% approve of the CEO.
High ratings say
The company culture is great.
There’s free food on Mondays and Fridays.
Many growth opportunities are available.
An excellent way to get your foot in the door of the industry.
A lot of the positive reviews were short and sweet, a couple of sentences at most, so they can come off a bit generic. But, of course, negative reviewers had a lot more to say.
The low points:
Long hours without breaks are a requirement.
Managers set unreachable goals and deal out punishments when unmet.
A stressful work environment.
There’s a high turnover rate.
Arrive also replies to their Glassdoor feedback, but they’re all a bit generic, with a request to email them if you’d like to speak to someone directly.
TQL wins highest overall with a 4.1-star rating.
MoLo comes in second at 3.9 but gets brownie points for giving accurate responses.
Steam has the fewest but most polarizing ratings from just 33 people.
NTG has the lowest-rated CEO with a 70% approval.
Arrive employees are the least likely to recommend the company to a friend at 59%.
You can watch this interview on YouTube or listen to the podcast on Spotify.
Entrepreneurship runs deep in the blood of Daniel Stoychev. He started his first business at the age of 19 and is now the co-owner of Danieli Inc., a hazmat carrier with around 50 trucks based in Rolling Meadows, IL. In a recent podcast, FreightCaviar spoke with Daniel about the biggest lessons he’s learned in business, his advice for those trying to grow a company, and the approach he takes when dealing with some off-the-wall situations on the job.
Take us over your journey in entrepreneurship from when you started at 19 until now.
“I’ve always been inspired by business owners. My parents have been in trucking since we came to America in ‘07. They started as drivers and little by little they kind of built a fleet that really put us on the map.” This is the company Daniel would later take over alongside his sister.
Daniel didn’t want to waste any time, though. He found a partner and started his own company while still in school. “I knew certain parts of trucking, but I didn’t know others. So [my partner] was more of the dispatch side.” After growing the fleet for around 3-4 years, the two decided to go their separate ways.
After that ended, Daniel took over Danieli Inc. and has been running the business with his sister for the past year and a half.
What are some of the key takeaways from that first trucking company that you apply to the work you do now?
“The biggest thing I learned is always be paranoid.” Daniel rattles off the list of everything that can go wrong in the trucking business, from unpredictable drivers, lawsuit chasers, insurance problems, and funding. “Today you might have a successful business tomorrow that business might come crashing down.”
So what have you done to kind of safeguard yourself to be more secure?
“Obviously being prepared for the worst-case situation because if anything can happen, it’s gonna happen in this business.” Being prepared for every scenario is another lesson he got from that first company. This sort of doomsday prep mindset seems to have allowed him to weather the current market storm with a bit more ease.
With the current market that we’re in, what kind of steps are you taking to manage your business and continue to grow it?
“So the biggest thing is that you gotta keep the drivers happy, alright? That’s number one. Without the drivers being happy…there’s nothing,” he says. It’s this strong focus on driver retention that is going to save money in the current environment. They want to make sure they keep their drivers on the road, and that comes from establishing strong relationships from the very beginning.
He states his mantra again: “When things are good, you gotta prepare for the bad.” It’s clear that Daniel has had some run-ins with people who have tried to get a piece of the pie when things were good, only to now be sorely disappointed by the downturn.
“I hate to say it, but many companies are going out of business and will go outta business because they enter during the good time thinking this is the reality of trucking, and it’s not like that.” So his other piece of advice is to keep a nice little nest egg to fall back on and be careful with spending even when things are going well. “Having funds is huge… We’re gonna ride this wave of downfall.”
Let’s talk Hazmat. Can you tell us more about the pros and cons of hauling hazmat? How profitable is it? How do you deal with all the regulations?
“Hazmat is profitable… hazmat right now is keeping a lot of guys afloat.” He explains further that for hazmat runs they can bring in around $2.90-3.50 a mile compared to $2.30-2.60 on regular loads.
However, he says there are some unique aspects to be aware of. You’re going to need the proper insurance to be totally covered if anything goes wrong. You have to make sure the drivers have special certifications.
“The biggest thing is the safety portion of it… The easiest thing to do is to book a load, right? But are you prepared to haul that load?” he warns.
So you really need to stay on top of tracking everything, keeping track of all the costs. How do you manage that?
Daniel sorts through the information and data that the company has to keep tabs on. From internal KPIs, diesel rates, most convenient fueling locations, general freight analytics and statistics. It’s a lot to keep up with, but when it comes to managing the company’s numbers, he prefers to keep things in-house.
“Never will I use outside services like that that get to control such an important aspect of the business, the finances…I don’t believe in outsourcing things like that anymore.” He admits that there are benefits to it, but for him, it’s gotta stay in the family. “There’s no way that these companies care about the business and look after it the way we would,” he states.
We’ve got some questions coming from followers on Instagram. “What is the worst issue that you had on a hazmat load?
That one is more of a funny story. One night, he gets a call from a driver whose truck is leaking a mysterious red liquid.
When they fail to reach the broker they decide to go on and cut the seal, and turned out a barrel had turned over. The load wasn’t flammable or a bio-hazard so the driver decided it was safe enough for him to clean it up himself.
When he goes inside a truck stop to wash the red stains from his clothes and hands, folks were a little freaked out. A trucker, covered in red splatter, in the middle of the night…yeah, the optics weren’t great. He ended up having to explain to security that no, he hadn’t just slaughtered anyone.
All’s well that ends well. The next user asks how you scaled your business.
“It’s obviously easier the second time around but, vision, right? I mean, it kind of sounds cliche, but you have to have a vision.”
After there’s a clear vision, Daniel says that’s when you can start to put the pieces together: recruiting the right people, marketing, taking everything one day at a time, but always being prepared. “Gotta have that cushion for when things get rough.”
Do you ever have the thought of leaving the trucking business given this current market?
“Quit and leave. I just don’t like those two words. No, we’re not quitting. We’re not leaving. We’re not shutting down…I have a vision for where I need to be, where the company needs to be.” He understands that for those who are just in it for the money, getting out now would be the best decision, but that’s just not him. He’s planning for the long road ahead.
On the topic of recruiting, our follower asks what is the most important quality you look for in employees.
When it comes to hiring the right staff, Daniel says he always asks: Where do you see yourself in the next 1-3 years? It may sound obvious, but you can always tell a lot about a person based on their answer to that question.
“You want to see people get excited about what they’re doing. This is a tough industry. Not everyone loves to be in it. But you gotta have some sense of dedication and vision to the industry.”
It might be a good idea to know what you’re not looking for in terms of employees. Any funny stories about that?
“Listen, there are more crazy stories than funny stories, I’ll tell you that,” he laughs. He tells us about a guy they hired who shows up dripped out in a Louis Vuitton bag, Gucci flip-flops, and a set of gold teeth—looking like money. One of the first things the new guy asks is if he can get a $7000 cash advance to cover credit card bills and the rent on his penthouse.
Daniel tells him, “You’re crazy, man. Like, you know, we can’t do that. $7,000! You haven’t even started,” and tells him to get on the road. Somehow the guy accidentally ends up in Canada, and while being escorted back by Canadian Border Patrol he blows a tire.
The next day they found the trailer truck left in the parking lot with keys on the ignition cleaned out, and a book on the passenger seat titled ‘God, Save Us All.’ Thanks for the enlightenment on exactly what not to do.
Finally, what’s the best way for people to reach out to you?
You can reach him by visiting Danieliusa.com or visiting his profile on LinkedIn. But he’s happy to connect face-to-face, too. “Stop by the office, check us out, have a coffee, have an espresso in Rolling Meadows,” he says.
FreightCaviar hopped on a call with Hunter Yaw, the Co-founder and CEO of LogRock, a company that helps uses automation to handle the unexciting business of all things compliance for trucking companies. We picked his brain over how he got his start in freight tech, what it takes to secure investments in this sector, and how LogRock shields its users against DoT violations and keeps them off the scent of trial lawyers.
Yaw got his start in freight tech before it was cool. He began working in New York with Loadsmart in 2017 when the company hadn’t yet caught the eye of those in the tech space–before this boom we’re seeing now.
He’d tell friends, “I’m working for a trucking startup,’ and people would be like, “you’re doing what?'” But “Now you tell someone you work in supply chain tech, and it’s like, ‘where can I invest?'”
His work with Loadsmart connected him with João Bosco, now co-founder and COO of LogRock. It was Bosco who suggested the two start a company together.
After both had already left Loadsmart, Bosco called up Yaw with the proposal.
“What’s the idea?” Yaw asked him.
“Listen, man; I don’t have an idea.”
What Bosco had was a vision. He saw what was happening in the supply chain space and knew the right timing to make a move. While at Loadsmart, Yaw learned that to be successful in this space, you have to be aware of what you bring to the table–and what you don’t.
He explained that for someone coming from a tech background, you couldn’t overlook that a large part of this industry needs people. So, you have to be careful that you’re not creating something that will further complicate things.
“We had to find a problem that could be attacked purely with technology, with software.” The two came to the issue of compliance, which is fundamentally a data problem. “And data problems are problems that technology is really good at addressing.”
Bosco and Yaw got an even clearer picture of the trouble by spending a lot of time with trucking company owners and safety managers. They got a deeper understanding of what needed fixing directly from the horse’s mouth.
With an idea and research in hand, the two needed funding. After pitching the idea to investors, LogRock landed $3.5 million in a seed round led by Dynamo Ventures. After scoring the investment, the team set out to make their product a reality.
Yaw and his team wanted to be sure they surpassed expectations. “It can’t just be about the money… once you take the money, then like you owe something to these people… You should feel like they’ve bet on you. And now you’ve gotta…live up to that promise,” he says.
The forecasts look promising. From what Yaw reports, LogRock has been getting plenty of love from those in safety and compliance.
“When we’re talking to safety managers like they get it immediately, and they love LogRock… they’ll tell you it makes their life a lot easier.”
And even the owners, who take a bit more convincing, come to realize the savings that are being brought to their companies through the use of LogRock. They save on liability insurance, reducing time spent out of service and cutting the risk of litigations that can appear from improperly managed compliance.